Beyond our internal team Project Managers and Sage CRM technical experts, our projects can involve external technical resources from the global Sage CRM community. Below are a list and brief descriptions of some of the resources that can get involved in our projects.
The CRM team at Greytrix work with us extensively, especially related to their Sage 100, Sage X3 and Intacct integrations. Greytrix is the largest Sage CRM development partner in the global Sage CRM community. In January of 2019, we (My CRM Manager) entered into a partnership relationship with Greytrix.
CRM Together is a leading development partner for Sage CRM. They publish 4 products that we use all the time, including: (1) Accelerator, (2) MobileX, (3) Crystal Manager, and (4) 365 (for client portals).
Basil Malik, Malik Inc., seems to be the most talented individual in the Sage CRM community when it comes to Sage’s free version of the Sage 100 integration. Basil is a tenacious consultant and we are lucky to count him as one of our associates. Basil is brought in to any of our projects that involve the default Sage 100 integration.
FitzPatrick Controllership & Administrative Services Inc. (FCAS). We designed the integration to the CDN edition on Sage 50 in conjunction with FCAS. The FCAS development team manages that integration component of our Sage 50 CDN projects.
David Gelula, Gelula Consulting. David is a man of many talents. For our projects that involve the integration between Sage CRM and Sage 300, David is normally brought in to configure and/or troubleshoot the integration.
The Sage CRM support department is an instrumental part of our system. Just like end using companies, we also sometimes need to call support. Whether it is to report what might be a bug or get an informed opinion, the support team is extremely important to us. A full breakdown of Sage CRM support options, including how to access the support desk can be found on this page.