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Top 5 CRM Software Solutions for the SME Market

When a small business wants to empower their team to grow and thrive, they start looking for CRM software solutions. Why? Because a feature-rich CRM will give your team all the tools necessary to collect, process and analyze customer data from a variety of sources (e.g., website visits, phone calls, emails, and social media).

It’s designed to give you the best insights into your customer’s behavior. The understanding you gain from a CRM can impact all types of business decisions, from inventory to marketing.

In today’s post, we’re going to dive into the top five CRM software solutions for small businesses (6 to 150 users). You’ll learn about their features and gain enough knowledge to deeper evaluate which particular solution will work best for your team.

These are the top five CRM software solutions for small businesses.

1. Sage CRM

We focus on helping smart businesses automate their processes. Once accomplished, you accelerate the success of your business by increasing revenue and controlling costs.

Our integrated CRM empowers small and medium-sized businesses. The software gives you a complete view of customer activity. This insight leads to more informed decisions, increased team productivity, and an accelerated path to growth.

2.  Zoho

Zoho is a great platform for those looking to simplify workplace communication. This is a favorite of small businesses because it offers a free, low-level plan for up to 3 employees. Pricing is based on a tier system. This CRM option is great for those looking for a simple, low-cost system.

3. SalesForce

They are popular for businesses looking for low cost CRM options. Pricing is based on a tier system where per-user cost grows as needs grow. If you are not prepared to host your CRM independently, this is a great option.

Check out our comparison of Sage CRM vs SalesForce here.

4. Hubspot CRM

They’re a favorite of small business owners for one key reason: it’s free. If you don’t have a budget to spend on an efficient, customizable CRM, this is a robust option.

5. Microsoft Dynamics 365

They aim to break down data silos and bring unity to ERP and CRM capabilities. It’s touted as an intelligent, modern cloud application to propel your business forward.

6. Sugar CRM

They strive to provide the cure for the over-complicated CRM. You’ll experience a simple interface and an intuitive way to customize the platform.

It’s Time to Build an Efficient CRM System for Your Team

Smart entrepreneurs know the importance of customer loyalty and engagement. With the right system and platform, you can build efficient workflows and strategies to improve customer retention and increase revenue.

But who has time to add yet another responsibility to your to-do list?

Great news, you don’t have to. In fact, here at DCAA, managing Sage CRM has been our primary focus for 14+ years. As you can imagine, we’ve learned a thing or two in that time.

While each of the five platforms we mentioned today could work for your business, you’ll still need to set it up, learn it, build it, and teach the team. This decision is just one of many to be made, but it doesn’t have to become an arduous process. You just need a bit of help.

That’s why we’re here.

Contact us today »